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News — 1227

The reply button

1227 Category_Archives Client Relations client satisfaction Email featured Kyle Ahern reply Responsiveness ZG Team

The reply button

By Kyle Ahern | Having a quick response for clients and colleagues is good business, and it’s easy, so when you get that email, do the right thing.

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Keep it “professional”

1227 A to Zweig advice Category_Archives featured Mark Zweig Professional

Keep it “professional”

There’s something to be said for looking and acting the part if you want to be recognized as a professional. I think sometimes people in our business forget that. Here are some examples: Vehicles. If the company owns or leases them, they should be branded. That means consistent colors and graphics on every single one of them. They should also be kept clean. And they should be appropriate for the clients you serve. Government clients, for example, don’t like to see your people in what they consider to be excessively-flashy vehicles. Attire. I always say dress appropriately. And the fact...

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Conference call: Bill Abbott

1227 Benefits Category_Archives Entrepreneurship featured Growth Leadership marketing Retention

Conference call: Bill Abbott

President of Infrastructure, RPS (Best Firm Civil #36 for 2017), a 500-person firm based in Houston. By Liisa Andreassen Correspondent “Our limitations are people,” Abbott says. “We could do more if we could find more qualified people.” A CONVERSATION WITH BILL ABBOTT. The Zweig Letter: The talent war in the A/E industry is here. What steps do you take to create the leadership pipeline needed to retain your top people and not lose them to other firms? Bill Abbott: Recruitment is a dog-eat-dog world right now. We’re feeding on ourselves. We try to ensure that every employee has a path...

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Policy quest

1227 Category_Archives Category_Legal featured policy professional liability professional liability insurance Rob Hughes

Policy quest

As 2018 approaches, A/E firms may want to revisit professional liability insurance limits, and find optimal solutions for their requirements. As design firms look ahead to 2018, the time may be right to reassess their professional liability insurance limits. In recent months, design firm clients have been contractually requiring design firms to carry increasingly higher amounts of coverage. Historically, most design firm clients accepted whatever limits A/E firms carried or set relatively minimal amounts; $1 million per claim/aggregate was standard and most design firms had at least that amount of coverage in place. Yet, during 2017, more contracts require limits...

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Life insurance

1227 Category_Archives featured insurance life insurance Strategic Planning Tracey Eaves ZG Team

Life insurance

Could it be your final act of leadership? If you are a CEO or partner and do not have it, please consider changing the scenario. The A/E/P and environmental consulting industry has many unique qualities, but one I find intriguing is the longevity of careers at a single firm. Zweig Group’s 2017 Principals, Partners & Owners Survey reports that 60 percent of the respondents have been with their firm for 17 to 31 years, with the median of that group having a tenure of 24 years. The median time as an owner is 18 years. These statistics confirm that owners,...

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