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News — client experience

A blue ocean strategy

1390 blue ocean strategy Category_Articles client experience Competition differentiation ElevateHer employee experience Jamie Claire Kiser Recruitment Retention Stephanie Warino Strategic Planning ZG Team Zweig Group

A blue ocean strategy

By Stephanie Warino | To be successful, firms must find their “blue ocean” of uncontested market space.

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Develop your strategic thinking

1381 AEC industry Architecture aspirations blind spots Budget business impacts business results business value Category_Articles client aspirations client contact client experience client goals client loyalty client needs client relationships client retention client success Clients commodity Competition culture direct contact Eduardo Smith Engineering expertise Leadership loyal client loyalty new normal next normal outcomes PE personal relationships Perspective problem solving project planning project success Results retain clients return on investment ROI scope SCS Engineers specific outcomes strategic strategic thinking Strategy success technical technical problem technical solution Thinking tightening budget Value vice president

Develop your strategic thinking

By Eduardo Smith | Strategic thinking enables us to enlarge the value and impact of our work, connecting it much more than a technical solution.

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Leading change: Jennifer Bennett

1381 AI Architecture artificial intelligence bad news balance book of business build trust building relationships career caring Category_Articles chairman of the board challenge Change client experience client service collaboration communicate communication connections contract coronavirus COVID-19 credibility culture data driven design decentralized departure Design develop Development different perspective Direction distrust diversity don't rush earn trust EDEI employee engagement employee engagement survey employee retention energy Engagement engaging Engineering equity face to face family financial results flexible Fun good fit Growth human experience implementation inclusion Innovation Iowa Jennifer Bennett Jim Lee Leader Leadership Leadership Development leadership training leading change learning let them tell their story life lesson Listen machine learning market growth mentor mentoring Mentors mission network office director open-ended questions opinions Ownership Ownership Transition pandemic pass the baton personal growth Planning President Principal professional growth Project Managers promotion q&a Quad Cities R&D relationships remote work research Responsive retirement Sara Parkman Shive-Hattery smooth transition solution Strategic Planning strong relationships support supportive family take risks talent development Teaching Technology telecommuting thrive train Transition Trust values Vision

Leading change: Jennifer Bennett

By Sara Parkman | President of Shive-Hattery (Cedar Rapids, IA), a multi-disciplinary architecture and engineering firm that recognizes the power of design in transforming the human experience.

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A year of higher expectations

1373 2020 2021 advancements advances balance brand buzzwords Category_Articles CEO Chad Clinehens challenges Clarity client experience competitive competitve conformity consistency contradiction Control coronavirus COVID COVID-19 culture Decisions disruption diversity employee experience flexibility flexible freedom high expectations intention intentional IT level playing field look ahead looking back new normal New Year office space opportunity pandemic policy President proactive reactive remote work resilient restrictions uncertainty uniform uniformity vaccine variability virus Work Environment work from home ZG Team

A year of higher expectations

By Chad Clinehens | 2021 is looking to be a year of increasing freedom, control, and opportunity.

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Driving success through feedback

1365 Architecture Category_Articles client discussion client experience client feedback client partnership client relationships client survey Clients constructive criticism customer discuss discussion Engineering expectations Feedback improve experience Olsson open and honest opportunity partnership positive feedback Process process improvement room for improvement Stacy Clouse success Survey timely deliverables

Driving success through feedback

Clients appreciate the opportunity to sit down, free from distraction, and candidly discuss what is going well and where there is room for improvement.

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